I'm 77 calendar year aged I prepare this amazing getaway with my daughter to show her our heritage in Chile, we compensated Nearly $3000.00, we flew to South The us Chile on twelve/27-01/06/2016, then the nightmare started off the fly from Miami to Santiago scl , we seat within the runway for two hrs as a consequence of luggage delayed, the pilot said it had been dilemma with not ample personnel to load the aircraft AA957 with luggage. then our seats trouble: seat 41A , my daughter Television was broken, my seat 41B my arms have been damaged, wouldn’t transfer up, so and After i ought to head to the toilet I couldn’t stand up, since I've Diabetic issues I have to head to the bathroom that may be why I took the tip seat Once i attempted to climbing about the arm I Slice my leg and was bleeding. I ask the flight attendant for help, she was no help in the least. my daughter attempted to help me by climbing about me considering the fact that we couldn’t get any help. she slip and fell on equally arms trying to climb in excess of me and bruised The within of her legs genuinely poor. we have photographs of her leg and my leg appear to be elephant toes, allow me to let you know it hurt so negative I cried from the ache, The entire two months in Chile I had to acquire sneaker one sizing even bigger considering that my toes ended up so swollen and my daughter couldn’t wear her bathing accommodate given that The within of her leg were all bruised up.
Examining the article in Yahoo! a couple of AA rep composing “deaf and dumb†on their baggage is impolite plus they should have greater than a faux apology. you simply misplaced a purchaser.
So approximately 12 midday on June 25, 2016, I attempted to examine in for flight #3325 with American Airways Boarding from VA at two:33pm. When I 1st approached the counter the Supervisor ( mentioned on his tag) D. Halem (SP) stated that I might very first have to check in on the computer. I defined that I was army. Then he mentioned which i must spot my on bags to the rollers (behind the counter). He ongoing to examine me in, even so, afterwards immediately after issuing me a ticket he stated once again which i would need to arrive at the rear of the counter and place my luggage to the roller, because his again was undesirable.
I am composing to precise my disappointment with my the latest excursion. I made arrangements by means of American Airways so that I could use my factors and I had been pleased with that. I bought a fantastic rate. As a consequence of an unforeseen and unlucky security breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport News in lieu of Norfolk for getting there at a good hour. Our luggage nevertheless went to Norfolk. We rented a car and picked our baggage.Over the return flight and checked our luggage after which bought an electronic mail from YOU telling us of a delay and dependant on the knowledge YOU offered we rebooked to some later flight.
The complete opposite is your worker Liibide (sorry I didn’t get the spelling of his name). I hesitate to phone him a Purchaser Service Rep. He did help me with some difficulties I had on my outgoing flight but in essence was of no help in any respect with my return flight.
The weather in Dallas from eleven:00 am till properly soon after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't crammed with weather as The trail was direct and not altered except for slight turbulence which induced altitude variations to stay away from. The temperature in DC was apparent and no rain. Temperature predicted for Charleston WV did take place forty five minutes following the initially scheduled landing time must have happened. It really is my perception that American Airways might have and must have supplied much more in the way of logistical experience in Dallas for gate availability and contingency plans when gates are blocked, far more assistance for delayed connecting flights to aid passengers and avoid missed flights, and more humanity and being familiar with for travellers stranded during the night time in a significant metropolis without facts, assets, and so on. We were not provided nearly anything by Vanessa S. or perhaps the gate personnel. I did go to the ticket counter in DC and a Manager, Sandra did provide our to start with and only apology and information on resort shuttles through the airport and a reduction voucher very good at different inns. By the way, our baggage which was checked was not available to us on Friday night and we were supplied a complimentary toiletry bag. Baggage personnel have been pretty courteous as well as spotlight of our purchaser knowledge. For the reason that we couldn't get re-booked until finally the subsequent day and I could not reach Charleston WV as essential for business obligations, I rented a hotel space in DC in addition to a rental auto and drove myself to Charleston WV from Washington DC. the subsequent early morning so that you can get there as desired. The result of my knowledge still left me feeling incredibly disappointed in The client service accessible at American recommended you read Airlines.
I have a ask for reference amount 14716375252 from a excursion taken previous Nov. I would like to know the businesses response.
My concern is AA lengthy responded to my problems and lies about reasons the I had been bumped of flight.
Me and my spouse had to encounter a routine maintenance concern on the airport, traveling from JFK to MIA (AA2299),due to which we needed to alter the flight .Following describing the issue to your pink jacket AA personnel, the flight was changed, and we were being certain to be seated in the top quality as we were imagined to on the initial flight (my wife is greatly pregnant).
Should you be pleased with your online business, and even have a head of trying to work in the thrifty way. This displays that you're very challenged in performing this to start with.
I had been making an attempt to acquire ticket for fifteen calendar year previous son and couldn’t use Web site for he was regarded insignificant. I termed client service and she or he assisted me with airline acquire. I specifically questioned if I needed to terminate if I could inside 24hours. This attendant said Indeed. I found out four hours afterwards The main reason son would wish to fly was cancelled. I identified as back again to terminate the flight the attendant told me I couldn’t terminate flight and it was a nonrefundable ticket. I instructed her scenario as said earlier mentioned she explained she couldn’t do just about anything. I requested for the supervisor, I received a person and stated the problem, she said I couldn’t terminate it and obtain my a refund she was really rude and hung up on me. I named back to ask for an additional supervisor and as I used to be conversing with this supervisor she knowledgeable me that the final supervisor stated in her record I refused voucher. What ever a voucher was I was not even confident. Then 2nd supervisor instructed me what she believed. Hence the flight wasn’t cancelled due to the fact she mentioned to wait a couple days prior to I make my closing choice and she or he would wave switching rate to take action and I shouldn’t have any issues.
I’ve been bouncing about considering the fact that 9am this early morning from Roatan Honduras to Miami with the unanticipated hold off there with flight from Miami to Charlotte nc initial they claimed airplane was to sizzling , then when we had been permitted to board they stated that they had an excessive amount of gasoline and experienced to offload ten,000 lbs immediately after forty five min they determined not to try this , we have been delayed on consider off, on our arrival to Charlotte we had to rush to gate , my wife is handicapped and also the attendant had to run pushing her to gate to find that our following flight was delayed 2 1/two hrs .
my grand mom take a flight from Ecuador 2/eighteen/16 (halt in Miami)in path to The big apple,when she was waiting to get her luggage what a shock she received!!her luggage was damaged and anyone inside steal some good that was inside of,also the zipper was violated(damaged)she lost in merchandise that she bring it to my loved ones Together with the Price tag about $350 when she knowledgeable what happens in AA counter in JFK NY they provided to replaced her completely new baggage with the applied and aged a person that looks like they pick up inside the rubbish!!.also they claimed that to fix requires about four weeks!
Flight outside of Ft Lauderdale at 5pm connecting to Charlotte NC at six:30pm. The 1st flight left forty five minutes late generating us miss our connecting flight to Harrisburg, Pa. Explained to the next flight might be at midnight so we wait around until eventually then (I'm with my disabled 84 yr outdated mom) At midnight we are told the flight was cancelled, there were no motels obtainable and another flight was 12 the next day.